Make sure that you are on the right site. Many products are available at Therapy Fun Store, so if you bought it there, you will need to go there to log in.
When you become a member, you are automatically signed up with a yearly subscription. You can cancel the subscription part at any time and just renew it manually when you want to. If you cancel the subscription, your membership will remain active for the time frame, and then will become inactive once the purchased time is over, and you will need to manually renew it if you would like it to continue.
There are two email providers that keep getting returned. Outlook and Hotmail emails don’t seem to accept email from therapy fun zone. Not sure how to fix it.